Refund Policy

1. Return Eligibility

Products may be eligible for return if they are received damaged, defective, incorrect, or significantly different from the order placed. Returned items should be unused and in their original packaging with all accessories and tags intact.

2. Return Request Timeline

Customers should raise a return or replacement request within 7 days of receiving the product. Requests submitted after this period may not be eligible for processing.

3. Non-Returnable Items

Certain products may not be eligible for return or refund, including customized items, products damaged due to misuse, products without original packaging, or items showing signs of use beyond normal inspection.

4. Order Cancellation

Orders may be cancelled before they are dispatched. Once an order has been shipped, cancellation requests may not be accepted and will be handled according to the applicable return process.

5. Refund Approval

Refunds are initiated after the returned product has been inspected and approved by our team. If the return does not satisfy the eligibility conditions, the refund request may be declined.

6. Refund Processing Time

Approved refunds are generally processed within 5–10 business days through the original payment method. The actual credit timeline may vary depending on your bank or payment provider.

7. Replacement Policy

Where applicable, eligible products may be replaced instead of refunded if a replacement item is available in stock.

8. Shipping Charges

Shipping charges, handling fees, or other service charges may be non-refundable unless the return is due to an error on our part or a verified defective product.

9. Damaged or Incorrect Deliveries

If you receive a damaged, defective, or incorrect product, please notify us promptly with your order details and supporting photographs so that we can investigate and assist you.

10. Contact Us

For refund, return, or replacement assistance, please contact us:

• Company: Coyote Cricket
• Phone: +91 75892 85900
• Email: Info@coyotecricket.com